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LCRMS Participates in Korean Volvo Customer Clinic

Updated: Apr 6, 2020

Dave Bonus (left) with the North American and European participants at the VIP factory tour in Changwon, Korea

On April 20, 2018, Dave Bonus, deputy director of Lycoming County Resource Management Services (LCRMS), traveled with Highway Equipment & Supply Co. Territory Sales Manager Brian Hoffman and Volvo Construction Equipment staff to Seoul, Korea, to participate in a Volvo Customer Clinic. The clinic, held in the Volvo Testing and Validation Center in Hapcheon, Korea, evaluated Volvo excavators from a customer perspective.

"Their travels took them from Seoul to Buschan, Hapcheon, and Changwon, and concluded with a tour of the DMZ the day after the historic meeting between North Korean leader Kim Jong-un and South Korean leader Moon Jae-in," said Hoffman. "This was an opportunity for our customers to have input in the Volvo products for their respective markets."

Bonus experienced a week of hands-on equipment operation and a series of meetings with the engineers, product managers, and factory personnel responsible for global Volvo excavator production. He was one of only three customers selected to represent the North American region for this clinic. The European and Asian/Pacific regions also sent three representatives each.

Dave Bonus operating a Volvo excavator

Each day included hands-on machine operation, walk-arounds, and classroom discussions on how to improve the machines. Throughout the process, Bonus provide