Updated: Apr 6, 2020
Volvo CE's new three-part humorous video series spoofs traditional telematics systems' confusing fault codes.
Video Series: "Telematics That Simply Speak Your Language"
Each 50-second telematics video addresses a common issue you may encounter with your excavator, including:
The videos compare traditional confusing telematics codes with ActiveCare Direct's simple-to-understand case alerts.
“Confusing telematics fault codes were one of the inspirations for ActiveCare Direct in the first place,” said David Adams, Volvo CE Product Sales Manager, Connected Services. “We know excessive, complex fault codes are no laughing matter, but we wanted to take a light-hearted approach in the hopes that more fleet managers will see what ActiveCare Direct does to make machine maintenance easier.”
Your operators are busy, but sometimes their workload causes them to abort regens, which is bad for the machine. With fault codes, you could assume a regen is the cause, but it’s not always obvious. A case alert from ActiveCare Direct will tell you know exactly what the issue is, what caused it, and what will happen if you leave it alone.
If you’re good at deciphering fault codes, you might be able to figure out what the issue is, but will you know exactly what to check? With ActiveCare Direct, you will know all the symptoms so your operator can watch for this issue, and you see all the steps you need to take before calling Highway.
Air in Lube System
The Alternative to Traditional Telematics
Instead of deciphering fault codes, Volvo CE ActiveCare Direct subscription customers receive a case alert e-mail about the most urgent issues. Case alerts include easy-to-understand issue descriptions and suggested fixes to help fleet managers take appropriate, timely actions.
Case alerts are the real-time complement to the detailed, monthly ActiveCare Direct fleet-utilization reports, both of which help you get the most out of your machines.
Tips And Tricks
Once you have your ActiveCare Direct subscription, what's next? Volvo CE provides Three Tips for Keeping Your Jobs On-Budget With ActiveCare Direct.
1. Identify and respond to machine issues quickly.
Contrary to traditional telematics, ActiveCare Direct analyzes data and generates case alerts for you, which include probable causes, recommended actions, and potential consequences for not taking action. In critical situations, Highway Equipment & Supply Co. will also receive a case alert.
Consider all case alerts you receive and how they will affect your uptime, then take action as quickly as possible. You can always contact your Highway Service department for guidance or to schedule shop or field repairs.
2. Monitor fleet utilization to identify inefficiencies.
ActiveCare Direct monitors a variety of data points to provide you with monthly fleet-utilization reports. These reports measure fuel-efficiency, tell you if and when your machines are idling, determine what the optimal machine lineup for your job is, and how best to utilize each piece of equipment.
Use these reports to understand how your machines are performing and what you can do to make the most out of their individual capabilities so you can maximize your efficiency and uptime and lower your costs.
3. Identify Machine Misuse
The fleet-utilization report breaks down, by machine, each instance in which operators are doing something they should not, such as high-speed shifting on wheel loaders, using the wrong work modes on excavators, and overusing the differential lock engagement on articulated haulers.
Use the recommendations in these reports to increase uptime, identify operator training needs, and prevent unnecessary damage to your machines.
Contact your Highway sales representative, read Volvo CE's Five Examples of Confusing Telematics Fault Codes Made Simple (And Useful), or visit Volvo CE's ActiveCare Direct page to learn more.